Shipping policy
1 Services may be used by both Registered Users or guests (in which case the User Account is not mandatory). Whether or not Website accepts an order depends on the availability of Products, correctness of the information relating to the Product (including without limitation the price) and receipt of payment or payment authorisation by Company for the Products. Placing Products in a wish list or shopping basket without completing the purchase cycle does not constitute an order for such Products, and as such, Products may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Company liable if such Products are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage. You acknowledge that stock of all Products on offer is limited and that pricing may change occasionally without any specific notice to you. In the case of Products for sale by Company, Company will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, the Company cannot guarantee the availability of stock. When products are no longer available after you have placed an order, Company will notify you and you will be entitled to a refund of any amount already paid for such Products.
2 Company will indicate the acceptance of your order by delivering the Products to you or allowing you to collect them, and only at that point will an agreement between you and Company come into effect (the “Sale”). This is regardless of any communication from Company stating that your order or payment has been confirmed. Company will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
- Orders can be cancelled by writing to email address orders@glazehair.co as long as the action on this request arrives before the order has been picked up at the warehouse (before 3pm ET/3pm CET).
- Please note that once the order is accepted the same cannot be amended.
- Payments will be arranged via third-party service providers including, but not limited to Shopify, Shop Pay, Apple Pay, Amazon Pay and Google Pay. Payments details shall be provided within the finishing of the purchase. Payment methods include, but are not limited to credit card, debit card, PayPal, Apple Pay, Shop Pay and Amazon Pay. You acknowledge that transactions made through such third-party service providers are beyond Company’s reasonable control and that the same are made in accordance with and governed by terms and conditions of such third-party service providers. Therefore, Company is not responsible or liable for any loss or damage of any sort incurred as the result of acts or omissions on the side of such third-party service providers.
- You represent and warrant that you are fully authorised and that you have the legal right to use any credit or debit card(s) or other payment method(s) utilized in connection with purchase of the Products. Verification of information may be required prior to the acknowledgment or completion of any transaction.
3 Delivery - Where it accepts your order, the Company will deliver the Products to you as soon as reasonably possible, in accordance with the delivery period plan per each country (“Delivery Period”). We will notify you if we are unable to deliver the Products during the Delivery Period.
4 The product is available in the UK (United Kingdom), Canada, the US (United States, including Hawaii and Alaska but excluding Puerto Rico and US Overseas Territories), Europe, and Australasia. Orders can take up to 5 business days to arrive in the UK and US, unless you select expedited shipping during the checkout process. For orders made from Canada, Hawaii, and Alaska, the delivery period may last more than 7 business days. For orders shipping to Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden, the delivery is expected to take 4-9 business days. For orders shipping to Australia, delivery is expected to take 4-11 business days.
5 Company’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Company is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you. For the purpose of delivery, we use third-party’s services such as: post or FedEx, UPS or similar in the US; UPS or similar in Europe.
6 Company shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Products on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to Company’s gross negligence), Company shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out within our return policy.
7 Returns will be processed by emailing customer service orders@glazehair.co with your name, order number, and reason for return within 60 days of order being placed. In the case of damaged items, photographic evidence will need to be provided, and the product will need to be returned to warehouse for quality assurance purposes.
